Luminar Electric Components (name changed) supplies reed switches, Hall sensors, and current sensors for electric vehicle battery management systems. Their customers include EV OEMs and Tier-1 automotive suppliers in India, Germany, and South Korea. A typical design-in cycle runs 14–20 months from first sample to production PO.
With ₹100+ Cr of pipeline across these long cycles, the company faced a fundamental question: how do you maintain deal momentum, track multi-stakeholder relationships, and forecast revenue accurately when individual deals span multiple financial years?
The Long-Cycle Management Challenge
Standard CRM pipeline management breaks down at 6 months. Most systems — and most managers — interpret a deal that hasn't moved in 90 days as a dead deal. For Luminar, a deal not moving for 90 days is often completely normal — it might be sitting in customer qualification testing, which can take 3–6 months and requires no action from the sales team.
What VynDeal Built for Long-Cycle Management
Milestone-based pipeline stages
Instead of time-based "stuck" alerts, VynDeal tracks milestone completion: Sample Dispatched, Technical Approval Received, Commercial Negotiation Opened, PO Expected Date Confirmed. Each milestone has a next action and owner.
Multi-stakeholder mapping
Each Luminar account has 5–8 contacts: R&D Engineer (technical champion), Purchase Manager (commercial), SCM Head (supply chain), Finance (payment terms), and sometimes an external consultant. All tracked with buying roles and last contact date.
Cadenced touchpoint automation
Monthly touchpoint reminders during evaluation phase. VynDeal alerts when a contact hasn't been reached in 30 days — even if the deal stage hasn't changed. Relationship maintenance is treated as a pipeline activity.
Multi-currency forecasting
Indian deals in INR. German OEM deals in EUR. Korean deals in USD. VynDeal converts all to INR base for consolidated forecasting with live exchange rates. Board presentations show both local currency and INR equivalents.
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The German OEM Partnership Story
One of Luminar's most significant deals — a ₹18 Cr annual supply contract with a German EV module manufacturer — was tracked in VynDeal for 22 months before the PO arrived. During that period, three contacts at the customer changed roles. VynDeal's activity history allowed Luminar to brief each new stakeholder within 10 minutes — maintaining continuity that the customer commented on explicitly in their first production review meeting.
"When the new Head of Procurement at our German customer took over, our rep was able to walk through 22 months of technical decisions, pricing history, and agreed terms in one meeting. The customer said: 'This is the most professional supplier onboarding we've seen.' That deal would have been at risk without complete CRM history." — Export Director, Luminar Electric
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